1,290 of 1,290 complaints about finding a photo

“Why the heck when you make an album (upload from PC, photos in the PC are put in PC from phone by cable) are the photos chaotically disordered?”

Albums imported from a PC show photos in a chaotic order based on edit dates rather than capture dates, with no manual sorting.

“My favorite photo app until the last update removed the ability to share photos to album.”

User is angry that an update removed the ability to directly add shared photos to albums without downloading.

“After so many versions why it is still impossible to view ONLY backed up pictures under photos?!”

The user is frustrated by the inability to filter for only backed-up photos and other UI limitations.

“The app isn’t organized and nor are my photos. I go in to find photos that I may need and can’t find them. I’m sitting for hours before I find anything.”

The user is frustrated by the lack of organization and difficulty finding specific photos in a large library.

“I delete a photo only to find next time I log on it’s back 🤯😳 it drives me mad and also where is this bin”

The user is frustrated by sync issues and the inability to locate the deleted items bin.

“The only thing you can do is hunt through your pics again to select them.”

The user finds it painful to manually select photos for a shared album because they cannot filter by folder or view favorite status.

“Adding individual photos to an album? It takes up to 7 seconds to retrieve the list of albums every.. single.. time.”

The user experiences extreme latency when trying to retrieve and load the album list.

“I have thousands upon thousands of photos saved and pay for a service where I can’t find a single image in search because they took away this basic function”

The user claims that search functionality has been removed or degraded, making it impossible to find photos.

“Google has stripped away the clean, static daily text headers and replaced the timeline with a chaotic, never-ending wall of images.”

The user is frustrated by a UI update that removed date headers, making it difficult to navigate and organize photos by date.

“I really wish they would include some kind of duplicate finder in order to eliminate duplicate photos.”

The user is frustrated by the accumulation of duplicate photos and the lack of an automated tool to remove them.

“now when I click on a picture it shows up on my right of the screen really small and I can’t print I can’t do anything”

The user is struggling to view and print photos after a technical issue with their PC and Google Drive.

“There’s apparently a glitch where when scrolling through photos the app forces you to scroll all the way back to the top so you can’t ever look through your photos.”

The user is unable to browse their photos due to a persistent scrolling glitch.

“When I looked for it today it had just vanished!”

The user reports that specific photos, including business documents, have disappeared from their library.

“If I want to access any photos from a few months ago two years ago, it will take me several tries to actually reach the photo without the app crashing.”

The app constantly crashes when attempting to access older photos.

“I turned off my face recognition and turned it back on and I LOST all the recognised faces, I no longer had grouped photos of same faces!”

Facial recognition grouping broke and resetting it wiped all organized people categories.

“every time I try to access anything older than 2019 it’s chugging away so hard trying to cope with me scrolling it just continuously bounces me back”

User cannot scroll to older photos or search by keyword without the app forcefully bouncing them back to 2019.

“You organise the photos in your albums, close the app and open it again and all the photos are no longer sorted in the order you spent HOURS on.”

User complains that custom album sorting order fails to save and resets.

“Now when I search for something it only shows my photos. I need to see the albums that matched by being able to find what I need.”

User complains that search results no longer show matching albums, breaking their retrieval workflow.

“Like the people identification, that’s is important for me personally to view a specific person of my interest in the album, but it detects the face wrongly.”

The user is frustrated that face recognition continually misidentifies a specific person.

“if I search for any photos, then issue a follow up query, it will completely ignore the initial search results and describe some random photo”

The AI search fails to maintain context during follow-up queries and returns irrelevant results.

“I hate the fact that the day view everything is massive for some reason that’s pretty pointless”

The user dislikes the new UI layout in the day view, finding it harder to browse photos.

“The collections don’t load - albums I created disappear and alot more.”

The user is experiencing severe performance issues and disappearing albums.

“The search and selecting interface is useless. You can search but no ‘Select all’ button which means you have to select your search one by one manually.”

The user finds the search and selection interface inefficient due to the lack of a 'select all' feature.

“In the age of AI it should be possible to describe a photo and have it located”

The user is dissatisfied with the search functionality's inability to find photos based on descriptive keywords.